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Frequently asked questions

💳 Why is this a subscription?

Our monthly subscription isn't just for an email signature. It covers hosting your signature on our custom servers which allow Custom Esignature to animate reliably and responsively on email. Without it, the animation and interaction features wouldn't work properly. There is a reason no other platform is doing this, simply cause we are the only ones that have the balls too something this bold; Plus, our platform constantly evolves with new features like analytics and link tracking, coming soon. For larger teams, we make it easy to create, manage, and deploy signatures. I hope this clarifies things for you!

📩 Does this effect email deliverability?

Not at all! Custom Esignature's unique technology is designed to keep your email deliverability intact. By serving your email signature's animation from our secure servers, we avoid adding heavy elements to your emails. This reduces the chance of your email being marked as spam or being blocked by email service providers. With Custom Esignature, you can feel confident that your emails will reach their destination with your animated signature intact.

🖥 Does this work Gmail and Outlook?

Certainly! Custom Esignature is engineered to work with ALL CRMs and Email Clients, ensuring a seamless and universal user experience. Our advanced technology allows for optimal display and animation of email signatures across all platforms. Just follow our simple installation instructions, and your email signature will be ready to impress, regardless of your chosen CRM or email client!

🔗 Can I add multiple logos to my account?

The Custom Esignature platform is designed to animate and display one logo per account as it's specific to one company or brand. If you manage multiple brands or companies, you'll need to create separate accounts for each one. This way, you can take full advantage of our unique logo animation feature tailored to each brand's distinct identity. Hope this clears things up!

💰 Is there a Free Trial?

Yes, Custom Esignature provides a 7-day risk-free trial. Though it requires an initial purchase, you have a full week to evaluate our service. If you're not fully satisfied, you can request a full refund within those first seven days, no questions asked. We believe in our product and want you to have the confidence to try it risk-free.

🤑 Is there a One-time Payment?

You're in luck! Even though we don't advertise it, we actually do offer a one-time payment option. It's equal to 1.5x the cost of the annual plan you're interested in. This arrangement helps us continue providing the constant updates, server hosting, and dedicated customer support that makes Custom Esignature so valuable. If this one-time payment option sounds good, just let us know and we can send you a custom payment link!

Email our lead sales rep to get this custom payment link.

⛔️ How do I cancel my plan?

You can cancel your Custom Esignature plan by reaching out to our support team via email atsupport@customesignature.comProvide us with the email address associated with your account, and request a cancellation. Our team will process your cancellation and confirm it with you. Please note that cancellations need to be made within the seven-day risk-free trial period to avoid charges.

❌ What happens if I cancel my plan?

Upon cancelling your Custom Esignature plan, your account will be deactivated and your animated email signatures will no longer function as they are hosted on our servers. Please make sure to remove the signature from your email client to avoid any formatting issues. You'll also lose access to any updates and new features we release. If you wish to re-activate your account in the future, just reach out to our support team.

👨🏼‍💻 How do we bulk generate users?

Right now our centralized dashboard allows you to generate multiple signatures through the process of duplication. In Q3, we will be rolling out a book signature feature which will use a smart AI to auto generate your signatures based off of your company directory!

💻Does this work with outlook?

Yes, Custom Esignature works with outlook, we recommend that you use the most updated version of Outlook to get the best experience.

👨🏼What size should my profile picture be?

The profile picture should be a 1 by 1 ratio which would be the equivalent to a square, this ensures that is compatible with all templates and email clients.